Refund Policy

At Markory, most of our products are custom-made and personalized based on each customer’s order.
Due to the nature of custom production, refunds and returns are subject to the following conditions.

Custom Products

Custom products (including printed or laser-engraved items) are non-refundable and non-returnable, except in the following cases:

The item arrives with a manufacturing defect
The product received does not match the original order
The item was damaged during shipping

Customers must contact us within 7 business days of receiving the order and provide clear photos of the issue.

Non-Custom Products

Non-customized items may be returned within 7 business days of delivery, provided that:

The item is unused
The product is returned in its original condition and packaging

Return shipping costs are the responsibility of the customer.

Non-Returnable Items

The following situations are not eligible for refunds or returns:

Change of mind after order placement
Incorrect size, color, or file uploaded by the customer
Minor color differences due to screen settings
Low-quality or incorrect design files provided by the customer

Refund Process

Once a return or replacement is approved:

Refunds will be issued within 5–10 business days to the original payment method
In case of replacement, a new item will be produced and shipped

Contact Us

If you have any questions regarding refunds or returns, please contact us at:
📧 sales@markory.ca